Not working? Please refer to the frequently asked questions below!
I cannot hear anything when I press the button!
- First, make sure your camera volume is turned all the way up! While the Barksnap camera view is on, use the volume keys on the side of the phone to adjust the volume.
My dog doesn’t look at the camera when I press the button!
- Not all dogs respond immediately, but that is OK! Try rewarding your dog with a treat after you press and release.
I don’t understand how the app works – what do I do?
- there are 4 key steps:
- Open the app, and aim the camera at your dog.
- Press and hold the blue button at the bottom of the screen. When you do this, a high pitched whistle noise will come from your phone.
- When your dogs hear the noise, they should look over to see what is going on.
- When your dog looks over, release the button, and the app will snap a picture. Hopefully, you got a good picture of your dog looking your way. If so – share with your friends using the “share” button at the bottom left of the preview screen!
Still having issues? Please contact support@barksnap.com with any questions.